problem management

Eliminate Root Causes, Prevent Recurring Incidents

Master IT Problem Management:
Eliminate Root Causes, Prevent Recurring Incidents

Stop treating symptoms and start solving the underlying cause. CN Care ITSM Problem Management equips your IT team to rapidly diagnose root causes, implement permanent fixes, and transform service delivery from reactive to strategically proactive.

Accelerate Root Cause Analysis & Resolution

Move beyond quick fixes. Our structured problem management module helps you drill down to the fundamental source of IT issues with speed and precision.

Reduce mean time to repair (MTTR) by an average of 2.5 hours per problem.

Leverage smart automation to correlate incidents, identify patterns, and accelerate diagnosis.

Document symptoms and impact analysis systematically to mitigate business risk effectively.

Implement temporary workarounds swiftly to maintain service availability while pursuing a permanent solution.

Find and solve issues with the problem management module

Proactively Eliminate Recurring Incidents & Downtime

Break the cycle of repeat tickets. Identify and nail underlying errors in your IT infrastructure before they escalate.

Achieve a better first-time fix rate through efficient error control and known error management.

Proactively identify and resolve issues before they impact end-users and business functions.

Minimize future incident severity by addressing systemic vulnerabilities.

Focus your IT talent on mission-critical innovation, not firefighting.

Eliminate incidents by documenting the impact, symptoms and the root cause analysis

Seamless Integration for Holistic ITSM

Problem management is fully integrated with other ITSM processes and serves as a critical link in a high-availability IT infrastructure.

Integrate seamlessly with Incident, Change, and Asset Management processes.

Log problems directly from incidents and link related tickets for full visibility.

Leverage CMDB relationships during analysis to understand critical asset dependencies and impacts.

Initiate RFCs (Request for Change) directly from a problem record when a permanent fix is identified, ensuring smooth workflow.

Take a methodical approach to eliminating issues by integrating incident, problem and change management

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Location

Hong Kong

Suite 3606, 36/F, No. 39 Wang Kwong Road,
Kowloon Bay, Kowloon

Shen Zhen

10A21, Dongle Building, No. 2019-2 Shennan East Road,
Xinnan Community, Nanhu Street, Luohu District, Shenzhen

Guang Zhou

Units 104-106, Block B, Guangzhou Venture Capital Town,
Haizhu District, Guangzhou City

Zhu Hai

Rooms 1303-1305, 13th Floor, Windsor International Building,
2083 Jida Jiuzhou Avenue Middle, Xiangzhou District, Zhuhai City

Shang Hai

Room 312, Building F, Zhonghai Center,
No. 1256 Caoyang Road, Putuo District, Shanghai