NMS(Network Management System)

Unified Network Management System for Real-Time IT Infrastructure Control

Unified Network anagement & Infrastructure Monitoring

CN Care NMS delivers comprehensive, real-time visibility and control over your entire network infrastructure. Our integrated platform provides network administrators with a centralized console for managing routers, firewalls, servers, switches, and printers, ensuring optimal performance, security, and reliability for your business operations.

Comprehensive Features for End-to-End Network Control

Infrastructure
Performance
Monitoring

Ensure optimal performance and uninterrupted operations
with active and passive monitoring technologies.

Our NMS connects via bypass mode
for non-intrusive, real-time insights.

Advanced Bandwidth Management & Traffic Analysis

Optimize network performance with deep traffic analysis and granular bandwidth control.

Network
Configuration
& Compliance Management

Maintain network stability and security
through automated configuration
and compliance auditing.

Automated
Administration
& Workflows

Streamline operations with custom, automated actions
that reduce manual intervention
and mean time to resolution (MTTR).

IP Address & Switch Port Management
(IPAM & SPM)

Organize and secure your network foundation
with specialized administrative tools.

Gain critical
security and WAN
performance insights

Monitor version, authorization, performance,
and track configuration changes.
Visualize logs for security risk analysis.

Customizable Dashboards & Reporting

Gain instant situational awareness with powerful, at-a-glance views.

Customizable Dashboards:
Tailor views to display immediate device status, CCTV feeds, business views, and key reports.

Out-of-the-Box Graphs & Reports:
Access a wealth of pre-built analytics on network, server, and application health.

Actionable Intelligence:
Transform data into decisions with detailed, exportable reports on performance and capacity.

Performance
monitoring

- Device availability
- Available response time
- CPU, memory and disk
- Device errors and packet loss
- Network traffic, bandwidth

Bandwidth
Management

- Identify performance problems caused
- by hardware errors
- Monitor power supply
- Monitor temperature
- Monitor voltage
- Monitor resource capacity

Network
Configuration Management

- Monitor CPU, memory, and disk utilization
- Monitor Windows processes and services as well as TCP services
- Monitor Windows events through event ID
- Monitor file size, presence, quantity and modification

Firewall monitoring

- Firewall version, authorization, performance monitoring
- Keep a record of firewall configuration and changes
- Analyze security risks through firewall log visualization

Stability monitoring

- Visualize WAN links
- Monitor Voip link jitter, delay, and packet loss
- Analyze historical trends Measuring and improving availability planning

Address and Port Management

NMS provides a variety of tools commonly used by network and system
administrators, including IP address management, switch port management,
external device monitoring, IPAM and SPM reports, etc.

IP address administration

Actively discover, monitor and manage IPV4 and IPV6 addresses
Draw a tree analysis layer Scan the subnet to obtain IP status

Interface management

– Automatically scan and identify ports
– Monitor the flow status of the interface
– Analyze interface traffic types
– Configure interface availability threshold alerts

IPAM & SPM report

IPAM report: A report of available and used IP addresses in the network.
SPM report: network port availability report, port utilization, speed and type, etc.

Bandwidth Management and Traffic Analysis

NMS collects and analyzes traffic from critical devices, helping you delve into traffic analysis and perform effective bandwidth management, providing detailed traffic reports. Supported device types: Cisco, H3C, Juniper, Ruijie, Sangfor, HP, Huawei, and other leading suppliers in the market. Supports protocols such as Netflow, Sflow, j-flow, IP fix, Netstream, and Appflow.

Regularly records backup success status.

Manages configuration changes with automatic backup and status tracking.

Identifies erroneous changes and resolves them promptly.

Bandwidth management

Determine the source of traffic consumption according to application, source and destination IP address, interface and protocol, adjust traffic through policy, and then predict future bandwidth capacity.

Flow analysis

Track application, device, and interface traffic to generate detailed views, and provide network path tracing and periodic performance analysis.

Network Configuration Management

Network configuration management is a comprehensive network device configuration change and compliance management solution that provides unified and centralized security management of network devices such as switches, routers, and firewalls.

Firmware vulnerability monitoring

Summarize and classify equipment vulnerabilities.

Automatically scan for device vulnerabilities.

Provide official vulnerability advisories and remediation instructions.

Monitor device vulnerabilities in real time.

Update the vulnerability database regularly and actively scan new vulnerabilities.

Compliance management

Provide a variety of industry standard enterprise equipment baseline inspection templates.

Equipped with network compliance policies for SOX,HIPAA, PCI, Cisco and IOS standards.

HIPAA, PCI, Cisco and IOS standards.

MonitoA compliance scan of the equipment is plannedr the vulnerability situation of devices in real time.

Provide equipment compliance scan reports.

Automated Administration

The NMS system supports custom configuration workflows. When a status, process, application, file, or other event occurs on a custom device, it can trigger custom internal alarms, processing actions, external software actions, or configuration actions. For example, the following scenario illustrates this:

Tiered Support

Help Desk & Incident Management Tiers
For any incidents, we take immediate action, open up a conference bridge, liaise with all the involved parties for resolution, and send regular updates to business and IT stakeholders, based on the escalation matrix. The following are the different tiers of support our Help Desk offers.

The NOC Level 1-Level 3 network resolution framework provides a structured approach to address and resolve network issues effectively. Each level plays a vital role in maintaining the stability and reliability of the network infrastructure, ensuring uninterrupted business operations and minimized downtime.

Tier-0 Support

This is automated or self-service support level that users can access themselves without the aid of the Help Desk. Level 0 support is performed without the aid of a Help Desk technician.

Self-service facilitates automated password resets, websites for requesting ITIL support, and knowledge base lookup.

While this is primarily the responsibility of the customer, we can work with the customer to develop Wiki’s and other desk references that are useful for self-service and efficient incident management before opening a ticket.

Tier-1 Support

It is backed by a generalist NOC Technician with a broad understanding of a part(s) of the IT and network infrastructure under management.

Basic support and troubleshooting, such as password reset, printer configurations, break/fix instructions, ticket routing, and escalation to Tier-2 support.

Support for identified Tier-2 issues, where configuration solutions have already been documented.

When a Tier-1 issue is not resolved, the Tier-1 NOC Technician classifies the problem into the appropriate Response Time SLA/ Severity Level and Support for identified Tier-2 issues, where configuration solutions have already been documented.

When a Tier-1 issue is not resolved, the Tier-1 NOC Technician classifies the problem into the appropriate Response Time SLA/ Severity Level and escalates to the appropriate Tier-2 contact, along with the ticket number; then tracks the ticket to close.

Tier-2 Support

Issues such as break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services) are handled in this level of support.

Issues escalated by Tier-1 support are handled. The technicians here are more specialized and will first determine if the problem falls in the specialist’s domain, based on the data collected by the Tier-1 NOC Technician.

if it falls in their domain, they determine if it is a new or an existing issue. At this point, NOC specialists might use advanced diagnostic tools and data analysis.

If it is an existing problem, Tier-2 specialists find out if there is a solution or a workaround in the database. However, in some cases, there might be no solution if it is a known issue. In such cases, NOC Engineers include additional notes on the issues register and escalates to the relevant vendor or Tier-2 Engineer.

If it is a new problem, they conduct further analysis to see if it could be fixed and resolve the issue. If not, it is then escalated for Tier-2 support, where it is typically assigned to a certified NOC engineer or a product specialist.

Expanding your network horizons

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(852) 2138 9398

info@cncarecc.com.hk

Location

Hong Kong

Suite 3606, 36/F, No. 39 Wang Kwong Road,
Kowloon Bay, Kowloon

Shen Zhen

10A21, Dongle Building, No. 2019-2 Shennan East Road,
Xinnan Community, Nanhu Street, Luohu District, Shenzhen

Guang Zhou

Units 104-106, Block B, Guangzhou Venture Capital Town,
Haizhu District, Guangzhou City

Zhu Hai

Rooms 1303-1305, 13th Floor, Windsor International Building,
2083 Jida Jiuzhou Avenue Middle, Xiangzhou District, Zhuhai City

Shang Hai

Room 312, Building F, Zhonghai Center,
No. 1256 Caoyang Road, Putuo District, Shanghai