Innovative XaaS
& IT Management Solutions
CN Care delivers cutting-edge XaaS (Everything-as-a-Service) solutions and comprehensive IT management services, including ITaaS, SaaS, PaaS, and IaaS.
Innovative XaaS & IT Management Solutions
for Modern Enterprises
CN Care delivers cutting-edge XaaS (Everything-as-a-Service) solutions and comprehensive IT management services, including ITaaS, SaaS, PaaS, and IaaS. We empower businesses to drive IT transformation, optimize operational costs, and accelerate growth with our scalable, efficiency-focused technology.
Our Integrated Management System: Unified Visibility & Control
Our core platform seamlessly integrates a cloud-based Network Management System (NMS), a log analysis platform (ELA), and an ITSM platform. This synergy provides complete lifecycle management for your infrastructure.
Our Integrated Management System: Unified Visibility & Control
Our core platform seamlessly integrates a cloud-based Network Management System (NMS), a log analysis platform (ELA), and an ITSM platform. This synergy provides complete lifecycle management for your infrastructure.
Addressing Your Critical IT Challenges
Escalating
Cybersecurity Threats
As operations move online, business data loses its traditional security perimeter.
CN Care provides integrated network security operation and maintenance, alongside a private network operations portal for full audit trails, reporting, and compliance tracking.
Complex & Rapidly
Evolving Technology
The constant emergence of new tools strains IT teams.
We provide the expertise and managed services,
allowing your personnel to focus on strategic business goals
instead of perpetual upskilling.
Heavy & Tedious
Operational Workloads
Free your team from time-consuming tasks like configuration management,
log analysis, and performance tuning. We automate and manage
these processes, reducing errors and improving efficiency.
Shortage of Skilled
Security Personnel
Building an in-house team is costly and complex.
CN Care’s user-friendly platforms and expert team lower the barrier
to enterprise-grade ITSM and security management,
delivering high standards without the high overhead.
Our Core Capabilities:
ITSM Operational Service Platform
Our IT Service Management platform streamlines and standardizes your service delivery.
Incident Management
Minimize outages, boost agent productivity, and manage ticket lifecycles to meet SLAs.
Problem management
Identify root causes to reduce repeat incidents
and enhance help desk efficiency.
IT Service
catalog
catalog
Showcase available services to users
with customizable SLAs and approval workflows.
IT Change management
Streamline planning, approval, and implementation
with automated change workflows.
IT Asset Management
Optimize asset utilization, ensure
license compliance, and avoid security vulnerabilities.
Vulnerability Management
Proactively identify, assess, and
remediate security weaknesses.
Smart essentials to make your ITSM wholesome.
Extend service management beyond IT with the CN Care ITSM Platform—the “heart” of our operation for effective issue
management and standardized processes.
management and standardized processes.
CN CARE IT Service Management (ITSM)
Overview:
CN Care ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.
CN Care ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.
Key Features:
24/7 Instant Ticket Creation and Response:
Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.
24/7 Instant Ticket Creation and Response:
Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.
cn care Network Management System (NMS)
Core Functionality:
The CN Care Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.
The CN Care Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.
cn care EventLog Analyzer Platform (ELA)
Security Analysis Tool:
CN Care EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments.
The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.
CN Care EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments.
The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.
Expanding your network horizons
Ready to Upgrade
Your Business Connectivity?
Contact us today for a consultation
and get a tailored quote for your enterprise broadband solution.
and get a tailored quote for your enterprise broadband solution.
(852) 2138 9398
Location
Hong Kong
Suite 3606, 36/F, No. 39 Wang Kwong Road,
Kowloon Bay, Kowloon
Kowloon Bay, Kowloon
Shen Zhen
10A21, Dongle Building, No. 2019-2 Shennan East Road,
Xinnan Community, Nanhu Street, Luohu District, Shenzhen
Xinnan Community, Nanhu Street, Luohu District, Shenzhen
Guang Zhou
Units 104-106, Block B, Guangzhou Venture Capital Town,
Haizhu District, Guangzhou City
Haizhu District, Guangzhou City
Zhu Hai
Rooms 1303-1305, 13th Floor, Windsor International Building,
2083 Jida Jiuzhou Avenue Middle, Xiangzhou District, Zhuhai City
2083 Jida Jiuzhou Avenue Middle, Xiangzhou District, Zhuhai City
Shang Hai
Room 312, Building F, Zhonghai Center,
No. 1256 Caoyang Road, Putuo District, Shanghai
No. 1256 Caoyang Road, Putuo District, Shanghai